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01/

DELIVERY INFORMATION FOR

WINE & CHEESE BOXES

WE WILL DO OUR VERY BEST TO GET YOUR PURCHASE OUT TO YOU. DUE TO COVID 19 INTERRUPTIONS WE ARE CURRENTLY MAKING DELIVERIES TO VICTORIA, SOUTH AUSTRALIA, NSW, ACT & TASSIE.

CHECK AT THE CART PAGE TO SEE WHETHER YOUR LOCATION APPLIES AS WE ARE ALWAYS UPDATING. 

WE USE A COMBINATION OF SYSTEMS TO ENSURE YOUR WINE & CHEESE GETS TO YOU IN THE BEST CONDITION POSSIBLE. FOR REGIONAL LOCATIONS PLEASE ALLOW MORE TIME FOR DELIVERY.

WE OFFER SAME DAY DELIVERY FOR ORDERS WITHIN 15KM OF ST KILDA, MELBOURNE THAT ARE PLACED BEFORE 1PM. ORDERS PLACED ON THE WEEKEND OR PUBLIC HOLIDAYS WILL BE SENT NEXT BUSINESS DAY.

ALL ORDERS ARE SHIPPED WITHIN 1-2 BUSINESS DAYS. YOU WILL RECEIVE NOTIFICATION VIA EMAIL THAT YOUR ORDER IS ON THE WAY. IF YOU HAVE NOT RECEIVED YOUR ORDER WITHIN 8 DAYS, PLEASE NOTIFY US VIA EMAIL AT hello@chatterboxcollective.com & FEEL FREE TO CONTACT US SHOULD YOU HAVE AN QUESTIONS ABOUT YOUR DELIVERY.

PLEASE NOTE BY LAW DELIVERIES CONTAINING ALCOHOL CANNOT BE ACCEPTED BY PERSONS UNDER THE AGE OF 18 YEARS.

 

UNFORTUNATELY WE CANNOT SHIP TO PO BOX ADRESSES OR PARCEL COLLECT BOXES/LOCKERS. WE ARE DOING OUR BEST TO EXPAND OUR DELIVERY RANGE & HOPE TO BE SENDING YOUR WAY SOON. FEEL FREE TO EMAIL US WITH ANY LOCATION SUGGESTIONS. 

02/

DIETARY REQUIREMENTS & SPECIAL REQUESTS

WE ARE MORE THAN HAPPY TO WORK WITH YOU TO MAKE YOUR EVENT GREAT & THAT INCLUDES MAKING SURE THAT NO ONE MISSES OUT!

JUST SPEAK TO OUR STAFF TO ARRANGE AS WE CAN MANAGE MOST REQUESTS WITH A LITTLE NOTICE! 

email us: hello@chatterboxcollective.com

03/

DEPOSITS & PAYMENTS:

THE FOLLOWING INFO APPLIES TO GRAZING TABLES & wedding towers

WE REQUIRE ALL PAYMENTS TO BE COMPLETED PRIOR TO THE EVENT DATE. 

ONCE YOU HAVE SECURED EVENT DETAILS WITH OUR STAFF, WE WILL SEND AN INVOICE REQUESTING PAYMENT AND OUTLINING THE PAYMENT OPTIONS FOR YOU.

UPON SECURING EVENT DETAILS 50% OF YOUR INVOICE TOTAL WILL BE REQUIRED AS A DEPOSIT WITH THE REMAINDER REQUIRED PROIR TO THE EVENT DATE. THIS DEPOSIT IS NON- REFUNDABLE SHOULD THE EVENT BE CANCELLED. SEE BELOW SECTION 06 IN REGARDS TO CANCELLATIONS.

04/

LEAD TIME & SECURING DATES : GRAZING TABLES & WEDDING TOWERS

TO SECURE YOUR EVENT DATE WE WILL REQUIRE A 50% OF YOUR INVOICE TOTAL TO BE PAID AS A DEPOSIT.  

THE GRAZING TABLES & WEDDING TOWERS REQUIRE A MINIMUM OF 3 WEEKS NOTICE.

THOUGH BE SURE NOT TO LEAVE IT TIL THE LAST MINUTE AS DATES FILL UP QUICKLY.

05/

DELIVERY & PICKUP:

THE FOLLOWING INFO APPLIES TO GRAZING TABLES

WE ARE BASED IN ST KILDA, MELBOURNE & UNFORTUNATELY CANNOT SEND GRAZING TABLES INTERSTATE OR REGIONAL VICTORIA. 

WE OFFER FREE DELIVERY WITHIN  APPROXIMATELY 10KMS OF ST KILDA, INCLUDING RICHMOND, SOUTH MELBOURNE, PORT MELBOURNE & BRIGHTON.

A DELIVERY FEE WILL THEN BE CHARGED DEPENDING ON YOUR EVENTS LOCATION & ACCESSIBILITY SHOULD YOUR LOCATION BE OUTSIDE THIS ZONE.

06/

 

CANCELLATIONS & REFUNDS

IN THE UNFORTUNATE EVENT OF YOUR EVENT BEING CANCELLED WE FIRSTLY HOPE TO WORK WITH YOU ON ANOTHER DATE!

UNFORTUNATELY AS THESE EVENTS TAKE A LOT OF BEHIND THE SCENE EFFORTS WE WILL REFUND 50% OF THE TOTAL AMOUNT & RETAIN THE 50% DEPOSIT AMOUNT TO COVER OUR COSTS.

ULTIMATELY, IT WOULD BE BEST IF WE COULD POST-PONE EVENTS RATHER THAN CANCEL & WE ARE HAPPY TO TALK WITH YOU TO HELP THE PROCESS.

07/

 

i still have questions?

WE ARE ALWAYS HAPPY TO HELP.

SO IF YOU HAVE ANY QUESTIONS PLEASE DON'T HESITATE TO BE IN TOUCH VIA EMAIL OR THE BELOW CONTACT FORM & ONE OF OUR TEAM WILL RESPOND TO YOU AS QUICKLY AS POSSIBLE.

EMAIL: hello@chatterboxcollective.com

ALTERNATIVELY HEAD TO OUR INSTAGRAM FOR CURRENT UPDATES @chatterbox_collective